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IDFC FIRST Bank Logo

Customer Service Executive-Retail Liabilities Inbound

Actively Reviewing the Applications

IDFC FIRST Bank

India, Maharashtra, Navi Mumbai Full-Time On-site
Posted 2 months ago • Apply by May 21, 2026

Job Description

Job Requirements

Job Requirements

Role/Job Title: Customer Service Executive - Retail Liabilities Inbound

Business: Service

Function/ Department: Customer Experience

Place of work: Customer Contact Center (Phone Banking unit)

Roles & Responsibilities

'1. Productivity

  • Maintaining Service Quality
  • Average Handling Time
  • First Contact Resolution
  • Maintaining TAT for all customer requests
  • Channel Migration to alternate channels

Secondary Responsibilities

'Drive all the initiatives in the Customer contact center.

Key Success Metrics

'Productivity, Average handling time, First contact resolution
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