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IDFC FIRST Bank Logo

Customer Service Executive-Retail Asset Inbound

Actively Reviewing the Applications

IDFC FIRST Bank

India, Maharashtra, Navi Mumbai Full-Time On-site
Posted 2 months ago • Apply by May 25, 2026

Job Description

Job Requirements

About the Role

Join IDFC FIRST Bank as a Customer Service Executive – Retail Asset Inbound and be the voice of exceptional service. In this role, you’ll handle inbound customer queries related to retail asset products, ensuring timely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a great opportunity to grow your career in a fast-paced, customer-centric environment with one of India’s leading banks.

Key Responsibilities

Primary Responsibilities

  • Handle inbound calls and resolve customer queries related to retail asset products
  • Provide accurate, timely, and personalized solutions to enhance customer satisfaction
  • Educate customers about bank products and services to support informed decisions
  • Maintain detailed records of customer interactions and transactions
  • Meet individual and team targets for service quality and customer satisfaction

Secondary Responsibilities

  • Collaborate with internal teams to ensure quick resolution of customer issues
  • Stay updated on bank products, services, and processes
  • Support sales goals through effective customer engagement

What We Are Looking For

Education

  • Bachelor’s degree in any discipline (Full-time)

Experience

  • Minimum 1 year in customer service, preferably in banking or financial services

Skills and Attributes

  • Excellent communication in English and Hindi; regional languages are a plus
  • Strong problem-solving and decision-making skills
  • Customer-focused with a positive attitude
  • Comfortable working in rotational shifts, including weekends and holidays
  • Proficient in computer systems and applications

Required Skills

Financial Services Computer Systems
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