Customer Service Executive - FASTag Inbound

Actively Reviewing the Applications

IDFC FIRST Bank

India, Telangana, Hyderabad Full-Time On-site

Posted 2 months ago • Apply by May 28, 2026

Job Description

Job Requirements

Role/ Job Title: Customer Service Executive-FAS Tag Inbound

Function/ Department: Customer Experience

Job Purpose

To manage Customer Correspondence received through e-mail.

Roles & Responsibilities

To manage Customer Correspondence received through e-mail and ensure that customers are responded within 24 hours.

Secondary Responsibilities

Ability to effectively collaborate with internal and external teams/stake holders.
Ability to manage challenging situations and go the extra mile.

Key Success Metrics

Excellent written and spoken communication.
Good understanding of FAS Tag products and processes,
Excellent on typing and MS Office skills.

Education Qualification

Graduation: Bachelor of Science (B.Sc.) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA)

Post-graduation: MBA/PGDM

Experience: 00 to 02 Years of Experience