Customer Service Assistant - Medvocs Healthcare, Hyderabad

Job Requirements

Job Title: Customer Service Assistant

Company Name: Medvocs Healthcare Private Limited

Location: Hyderabad, Telangana

Salary: ₹8,086 - ₹20,000 per month

Employment Type: Full-time, Regular / Permanent, Contractual / Temporary, Freelance

Job Description

Are you an energetic and reliable professional with a commitment to customer satisfaction? Join our team at Medvocs Healthcare Private Limited as a Customer Service Assistant! In this role, you will be responsible for answering incoming customer calls, resolving issues using company policies, and directing calls to the managerial team when necessary. We value individuals who can make quick and accurate decisions while maintaining a high level of customer satisfaction.

Key Responsibilities

• Handle incoming customer calls and provide timely and effective support
• Utilize company policies and procedures to address customer issues
• Escalate complex cases to the managerial team when required
• Manage call queues, handle multiple calls simultaneously, and meet performance targets
• Generate reports to track individual and team performance metrics
• Demonstrate excellent time management and reporting skills
  
  

FAQs

1Q: What are the benefits of working with Medvocs Healthcare?

A: At Medvocs Healthcare, we offer a range of benefits and perks including work from home opportunities, Provident Fund, health insurance, and paid time off.

2Q: What qualifications are required for this role?

A: The minimum qualification required is Higher Secondary (12th Pass).

3Q: Is prior experience in business analysis necessary?

A: While not required, having 1 year of business analysis experience is preferred.

4Q: What languages are preferred for this position?

A: Proficiency in Telugu, Hindi, and English is preferred. English proficiency is also desirable.

5Q: What is the work schedule for this position?

A: The job offers various shift options including morning shift, rotational shift, and day shift.

6Q: Are there any opportunities for career growth?

A: Yes, based on your performance, we provide training for further positions and offer increments after 6 months.

7Q: What are the contract lengths available?

A: We have multiple contract lengths available, including Regular / Permanent, Contractual / Temporary, and Freelance. The contract length can vary from 3-6 months to 12 months.

Join our team and become a valuable member of Medvocs Healthcare Private Limited today!