Customer Retention Project Manager

Actively Reviewing the Applications

Lytegen

India, Punjab Full-Time On-site INR 5–7 LPA

Posted 2 months ago • Apply by April 22, 2026

Job Description

Description

Role Overview

We are hiring a customer facing Project Manager with strong US voice and retention experience to manage pre install homeowner communication for a US based solar company.

In this role, you will act as the single point of contact for customers during the critical survey and pre installation phase, ensuring schedules stay intact and customers remain committed through confident, controlled communication.

This is not a support role.

This is a customer retention and coordination role that requires ownership, judgment, and the ability to handle difficult conversations without escalation.

Key Responsibilities

Act as the Project Manager for assigned customers during the pre install phase
Call US homeowners to confirm and reschedule site surveys and installations
Proactively manage customer expectations around timelines and delays
Handle frustrated or cancellation prone customers and retain projects before installation
Communicate next steps clearly and confidently to maintain customer trust
Coordinate internally with operations, scheduling, and field teams
Document conversations and project updates accurately
Ensure projects move forward without customer drop off

Requirements

Required Experience And Skills

3 to 6+ years of experience in US or UK voice process
Prior experience in customer retention, save desk, escalations, renewals, or high ticket appointment setting
Experience owning customer communication end to end
Excellent spoken English with a neutral international accent
Strong objection handling and de escalation capability
Ability to communicate with authority while maintaining empathy
Comfortable managing multiple customers and timelines simultaneously
Stable work history in international BPO or customer facing roles

What This Role Is NOT