Customer Relationship Manager - Bangalore

Actively Reviewing the Applications

Reliance Retail

India, Karnataka, Bangalore Rural Full-Time On-site INR 6–9 LPA

Posted 2 weeks ago • Apply by June 15, 2026

Job Description

Job Purpose

Responsible for managing customer relationships, analyzing data to improve customer satisfaction, and driving loyalty programs. Focuses on creating personalized marketing strategies to enhance customer retention and growth.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

Set store sales plans and quotas aligned with business objectives.
Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
Implement production, productivity, quality, and customer service standards.
Recommend product lines and ensure appropriate merchandise mix.
Drive sales, margin, shrink control, inventory management and cost optimization.
Manage commercials and statutory compliance.
Manage performance and foster teamwork among store staff.
Identify and develop talent for critical positions.
Address customer feedback to improve service and processes.
Stay updated on competition and manage customer escalations.
Drive local events and promotions as per marketing calendar.
Promote a "Customer Obsessed Culture" to prioritize customer centricity.

Key Performance Indicators

Business Management: Gross Margin, SOH Segment & Brand mix
Discount Management
Brand share
Finance - Paper/card VM Implementation.
Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.
Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.
People Management.
Business Acumen - profitability, Competition.
Jio Business - Activations, Recharges, CAF Rejections

Job Requirements