Customer Relationship Management Executive

About the Role

The CRM Collections role is essential in managing post-sales documentation and ensuring that all customer interactions are documented accurately. This position requires attention to detail and a commitment to maintaining high standards of customer service.

Responsibilities

• Manage and oversee the CRM collections process.
• Ensure all post-sales documentation is completed accurately and in a timely manner.
• Collaborate with sales and customer service teams to resolve any issues related to collections.
• Maintain accurate records of customer interactions and transactions.
• Provide regular updates to management on the status of collections.

Qualifications

• Bachelor's degree in Business Administration or a related field.

Required Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.

Preferred Skills

• Experience in collections or customer service.
• Familiarity with financial regulations and compliance.