Customer Experience & Tour Operation

Location: Bangalore (Work from Office)

Working Hours: Monday – Friday | 9:30 AM – 6:30 PM

CTC: ₹35,000 – ₹45,000 per month (Fixed + Performance Linked to Execution Accuracy)

Reporting To: Operations Lead

Notice Period Preference: 30 Days or Less

About ElderGo

ElderGo is a fast-growing travel company building senior-friendly group tours across domestic and international destinations.

We focus on structured execution, documentation accuracy, and seamless coordination so that every tour runs without operational chaos.

We are in the growth stage and building a strong, process-driven operations backbone.

Role Overview

We are hiring a Travel Operations Executive to manage end-to-end execution of group tours.

This role requires strong coordination skills, documentation accuracy, vendor management experience, and the ability to independently handle time-sensitive situations.

This is not a planning role — this is an execution-heavy role.

Key Responsibilities

• Manage end-to-end tour operations including flights, hotels, transport, and vendor coordination
• Handle visa processing, travel insurance, and documentation tracking
• Maintain structured trackers for payments, documentation, and tour status
• Coordinate with Sales, Finance, and Tour Leaders for smooth handovers
• Ensure zero missed deadlines for visas, payments, or vendor confirmations
• Act as primary post-booking contact for customers
• Independently resolve escalations and last-minute operational issues
• Collect structured post-tour feedback
  
  

What Success Looks Like

• No last-minute documentation or booking failures
• Clean and updated trackers at all times
• Accurate vendor confirmations and payment records
• Minimal customer escalations
• Smooth tour execution with zero operational gaps
  
  

Required Qualifications

• 2–4 years of experience in Travel Operations (Mandatory)
• Experience handling group tours (domestic or international)
• Hands-on experience in visa processing & documentation
• Experience in vendor coordination (flights, hotels, transport)
• Strong working knowledge of Microsoft Excel / Google Sheets
• Fluency in English and Hindi
  
  

Preferred

• Experience in senior citizen tours or group travel companies
• Exposure to international travel documentation
• Experience handling customer escalations
  
  

Why Join ElderGo

• High ownership role in a growing travel company
• Direct impact on tour quality and customer satisfaction
• Structured work environment (5-day work week)
• Clear growth path within operations
  
  

Application Process

Apply with your updated resume.

Immediate joiners preferred.

Skills: documentation,operations,customer issue management,travel logistics,vendor coordination,advanced excel skills