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Customer Experience Associate

Actively Reviewing the Applications

Even

India, Karnataka, Bengaluru Full-Time On-site INR 4–6 LPA
Posted 2 months ago • Apply by April 27, 2026

Job Description

About the Role

We’re looking for a Customer Experience Associate who genuinely cares about helping customers and takes ownership of problems end-to-end. This role is on the front lines of our company - you’ll talk to customers daily, solve real problems, and help shape how our product and support experience evolve. If you like fast-paced environments, figuring things out as you go, and making things better instead of just following scripts, you’ll fit right in.

What You’ll Do

  • Be the first point of contact for customers via email, chat, and phone
  • Understand customer issues quickly and resolve them with clarity and empathy
  • Own customer problems until they’re fully resolved
  • Clearly explain our product, features, and policies in simple, human language
  • Help onboard new customers and ensure they’re set up for success
  • Log and track customer conversations, issues, and outcomes
  • Spot patterns in customer feedback and share insights with Product and Ops teams
  • Help improve FAQs, help docs, workflows, and internal processes
  • Hit response time, resolution, and customer satisfaction goals

What Success Looks Like

  • Customers feel heard, helped, and confident using our product
  • Issues get solved fast and don’t keep coming back
  • The product and processes improve because of customer insights you surface
  • Customer satisfaction and retention consistently improve

What We’re Looking For

  • 1–3 years of experience in customer support, CX, or a similar role
  • Strong written and verbal communication skills
  • Comfortable handling multiple conversations at once without dropping the ball
  • Calm, empathetic, and practical under pressure
  • Organized, detail-oriented, and good at following through
  • Comfortable using CRM or support tools (or learning them quickly)
  • A strong sense of ownership - you don’t wait to be told what to do

Nice to Have

  • Experience in a startup or fast-moving environment
  • Familiarity with support metrics like CSAT, NPS, or SLAs
  • Experience working with product or engineering teams
  • Willingness to work flexible hours if needed

Why Join Us

  • You’ll have real ownership and visibility from day one
  • Your feedback will directly influence product and process decisions
  • You’ll work cross-functional
  • You’ll grow with the company as we scale

Skills: customer experience,csat,crm
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