Content Designer for Customer Service

Department: Customer Service Operational Excellence

Location: India

• Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
• Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
• Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
• Help evolve content guidelines and standards.
  
  
  

• 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
• Basic experience with analyzing support tickets or customer journey mapping (CJM).
• Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
• Experience with iterating and improving content based on feedback, research, and data.
• Strong cross-functional collaboration skills.
  
  
  

• Hybrid work schedule
• Stable salary, health insurance
• Unlimited opportunities for professional and career growth, regular external and internal training from our partners
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
• Initial training
• Probation period up to 3 months