Claims Associate

Locations: Kolkata

Experience: 1-2 Years

Role: Associate -Claim Processing (BPO 1/2)-Back Office Operations

Must-Have:

• UK Defined Benefit (DB) pension schemes
• Claim Processing
• Knowledge of DB pensions claim processing.
• Operations & SLA Discipline
• Process & SOP Management

Key Responsibilities

1. Claim Processing

• Process and validate member events for one or more of the processes below -

1. Retirement (including Ill Health)
2. Bereavement (including death processing for Active, Deferred, and Retired members) Death of beneficiaries, ex-spouses etc.
3. Transfers (including Transfer in and Transfer Out for both Club & Non-club and CETV)
4. Process and validate events for Pension on Divorce, Benefits Authorizations, Elections, Re-employment and other key pension processes

1. Internal Quality & Compliance

• Adhere to QA frameworks (peer checks, RCA) and maintain full audit trails.
• Comply with UK pensions administration standards and client governance requirements.

1. Stakeholder & Client Communication

• Provide clear, timely, and professional written communication to internal teams and clients.
• Manage escalations and support complaint resolution effectively.

1. Risk Identification & Mitigation

• Identify operational risks (data quality issues, calculation errors, SLA breaches) and escalate promptly.

Good to Have:

Hands on experience in UK Insurance,Finance