Category Manager - Strategy and Operations

About the Role & Team

• Category Manager is responsible for driving quality operations like good selection of partners and their post-approval performance. This would primarily involve running screening and training operations and improving the quality of the existing partner base
• This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, execution
• Support Business Heads in BAU category management activities related to partner performance

What you’ll do:

• Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - selection, training and escalation management of partners.
• Be part of projects that are focused on improving customer and partner experience
• Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects

What we need:

• Sharp and hungry professionals willing to go above and beyond to create impact
• 6 months -2 years of work experience
• Proficient in advanced Excel/ SQL/Tableau/Power BI
• Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems.
• Hustle and get things done attitude

What can you expect:

• A great work environment with massive ownership and growth opportunities.
• Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
• A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
• Growth opportunities within UC via our robust internal mobility program

At Urban Company, we are committed to providing equal and fair opportunities in

employment and creating an inclusive work environment. We endeavor to maintain a work

environment free from harassment based on age, color, physical ability, marital status, parental