Call Center Manager-Debt Management

Actively Reviewing the Applications

IDFC FIRST Bank

India, Tamil Nadu, Chennai Full-Time On-site INR 6–8 LPA

Posted 2 weeks ago • Apply by May 6, 2026

Job Description

Job Requirements

About the Role

The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes ensuring adherence to corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage delinquent accounts. The role entails end-to-end responsibility for collections in the allocated area and has a direct impact on the financial institution's budget planning and overall organizational objectives.

Key Responsibilities

Primary Responsibilities

Handle collections for specific products within the assigned area.
Responsible for managing field agencies to support doorstep collection operations.
Ensure collection efficiency and manage cost of collections.
Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
Review account allocations and set collection targets for agencies/in-house teams.
Follow up regularly with default customers through a dedicated team.
Ensure collection agencies and executives adhere to legal guidelines.
Manage productivity by setting and monitoring performance parameters for in-house and agency teams.
Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
Conduct background and reference checks for appointed agencies/DCTs and evaluate them regularly.
Collaborate with the legal team to initiate legal action on specified cases.
Build relationships with key clients to ensure timely collections.
Determine suitable tactics or strategies for timely collections.

Secondary Responsibilities