Back Office Operations - Assistant Manager

Actively Reviewing the Applications

Univest

India, Haryana, Gurugram Full-Time On-site INR 5–7 LPA

Posted 1 month ago • Apply by May 31, 2026

Job Description

Assistant Manager – Back Office Operations

Role Overview

We are looking for a detail-oriented and process-driven Assistant Manager – Back Office Operations to manage day-to-day operational activities, ensure data accuracy, streamline workflows, and lead a small team for efficient execution. The role requires strong coordination skills, operational control, and a continuous improvement mindset.

Key Responsibilities

Operations Management

Oversee end-to-end back-office operations and ensure smooth execution of daily tasks
Monitor process SLAs, TATs, and productivity benchmarks
Drive process standardization and automation to improve efficiency
Identify operational gaps and implement corrective actions

Data Reporting

Ensure accuracy, integrity, and timely updating of operational data
Prepare and publish daily / weekly / monthly MIS and performance reports
Track key KPIs and highlight actionable insights to leadership

Stakeholder Coordination

Work closely with Sales, Product, Compliance, Finance, and Support teams
Ensure seamless handoffs between front-end and back-end functions
Act as the escalation point for critical operational issues

Team Management

Lead, train, and mentor back-office executives
Allocate work, monitor performance, and drive productivity
Create a high-ownership and process-adherence culture

Compliance Quality Control

Ensure all activities are aligned with internal policies and regulatory requirements
Conduct regular audits and quality checks
Maintain proper documentation and audit trails

Process Improvement Automation

Drive digitization and workflow automation initiatives
Reduce manual effort and operational risk
Improve turnaround time and customer experience

Key Requirements

Experience

4–7 years in Back Office / Operations / Process Management
Prior experience in Fintech / Wealth / Broking / BFSI / B2C operations preferred
Experience in team handling is a must

Skills