Associate - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

# Good English communication and ability to communicate with client over calls and emails # Good analytical skills # Good eye for detail# Need to meet productivity and accuracy targets set in the team# Staff will need to work in shifts as per company policy. Should be able to work for extended hours based on team requirement# Rotational weekly offs and includes night shifts# To be able to analyse and interpret chargeback disputes received from acquire banks in the form of emails and faxes. Investigate the disputed transaction and provide defense for the disputed amount. Handling refund validations and refund exceptions# Abide by all company policies

Qualifications

Graduate