Associate Fraud & Claims Operations Representative

Actively Reviewing the Applications

Wells Fargo

India, Telangana Full-Time On-site

Posted 3 weeks ago • Apply by June 14, 2026

Job Description

About This Role

Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

In This Role, You Will

Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications

6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Reference Number

R-528282