AGM � HRO Delivery Manager � Chennai - GO/JC/2349/2026

Job Description

Job Title: AGM � HRO Delivery Manager

Location: Chennai



Candidate Specification& Job Responsibilities

Candidate should have 15-20 years of experience in HRO Operations.

Strong knowledge of all E2E HRO processes � TA-EDM/ WFM- Payroll � Exit � HTR

Working Experience of 15 � 17 years of HRO Global countries (NAM/ EMEA/ APAC).

E2E experience of transition setup of global COE, with KT & DD (SOP/ SOW & MSA)

Negotiation skills with Client for SLA through BIC post stabilization & implementation

Strong understanding of all SLAs for HRO up to L4s, Co-relation to KPIs & BOIs

Experience in Global ERPs (Workday/ SAP / SucessFactor/ Oracle)

Understanding of Business & Ops Excellence practices, to present to Client implementing QCP/ FMEA & Risk Analysis

Focus & commitment towards Contractual Productivity through levers of automation, efficiency gain.

Understanding & negotiation skills on TnM for process optimization, experience in Vol vs FTE analysis

People Management skills & retention skills through Org policies & practices

Deliver in high quality, professional and proactive day to day service to client, with agreed SLAs

Manage & present daily governance through BIC � MIS

Handle regular communication with the client and different stakeholders

Continually seek out way to generate new ideas to improve existing process

Able to build a positive culture and support to other team members

Ability to handle confidential information in a discreet, professional manner

Responsible for the team development, performance and maintenance within the organization

Assist your line manager to assess the long term business trends

Create & implement successful training and development of the team, to ensure E2E cross skilling & succession

Achieve maximum profitability and growth in accordance with organization plans

Understanding of Account financials � of Revenue Levers to enhance Gross Margin through Cost Control mechanism.

Assist in compliance with all the financial and legal requirements, responsibilities and obligations

Skills Required

RoleAGM � HRO Delivery Manager � Chennai

Industry TypeITES/BPO/KPO

Functional Area

Required Education

Employment TypeFull Time, Permanent

Key Skills

• HRO
• HRO OPERATIONS
• PAYROLL
• WFM
  
  

Other Information

Job CodeGO/JC/2349/2026

Recruiter NameHemalatha